COVID-19 Letter to Our Valued Customers

03/25/2020

Dear Valued Customers:

Just like most of you, we at Hawthorne Global Aviation Services have been affected by the COVID-19 Virus.  While this global situation continues to develop, we have sought to be pro-active in establishing guidelines for each of our FBO locations as well as our charter aircraft.  These guidelines include cleaning facilities and aircraft as well as adding additional sanitizing stations.  We have been continuously monitoring CDC and WHO recommendations as well as those from the NATA and NBAA for the operation of our FBO’s and aircraft.  Our corporate management team and your local FBO management have met regularly to discuss issues, formulate strategic plans, and look for ways to improve our operation all with the ultimate goal of providing a safe operation for you and our employees.

Last week the leaders of many cities and states issued “shelter in place” orders which require all citizens to remain at home unless their profession was designated an essential service.  Despite similar orders being issued in New York and Illinois, our FBO’s at Islip KISP and Chicago Executive Airport KPWK remain open and operational as they are considered essential service businesses.  Our other four locations are not in areas subject to these types of orders and remain open as well.  Each of our local managers is in constant communication with the Airport Manager at their facility and all have indicated those airports will remain open unless required to close.

As mentioned above, the safe operation of our facilities is our primary goal and, in order for us to protect our employees we have had to implement some changes, including: support personnel working remotely; employees that are on site are wearing disposable personal protective equipment; employees have been instructed not to board any aircraft, and; some common areas including condiment stations have been shut down.  We have implemented these measures to minimize personal contact and allow for safe social distancing for you and our employees.  Further, at some of our locations we have reduced our regular operational hours and are allowing employees to work shorter shifts to keep exposure reduced.  Please contact you’re FBO for adjusted hours.  Now more than ever we ask that you notify us in advance of your arrival or departure so that we can best prepare to handle your specific needs and continue to provide a level of service that will exceed you’re expectations.   

These are difficult times for everyone, and we must work together to stop the spread of this virus.  Should you have any questions we encourage you to contact one of our general managers or management staff.  Thank you for your understanding, your help, and your ongoing business and loyalty to Hawthorne Global Aviation Services.  Together, we will all get through this.

Hawthorne Global Aviation Services

North Charleston, SC 29405

843-553-2203